Hidden Commitments of Customer Centricity

There are some commitments we make when we make a call or a stand for something. And when it is something that is meaningful and real—and often human-centric things have these qualities—there are many other responsibilities that come with this kind of commitment.

To shift any established thing, whether it is a person’s habits, or an organisation’s culture, it always pays to look inside first. To ask the question, “what must first change within me, so on the outside of me things can also change?”

In an organisational context, as leaders, intending to be customer centric and putting in customer centricity program and cultural transformation initiatives are not enough—or worse, ineffectual—if the leadership is not aware or willing to do the work personally.

There are many traits that require reflection and rethinking from a leadership perspective. I’m keynoting about the Hidden Commitments at CCO Sydney on 22nd October—I hope to see you there.

If you’d like to work with me on your hidden commitments, book some time for a quick chat about my coaching programs.

If you’d like a copy of my notes about this talk, contact my team at Huddle for a downloadable copy.